Terms of purchase
General terms and conditions for Exakta Photo AB's products and services.
Exakta Photo AB welcomes you as a customer and user of the services and products we offer online.
General terms
These general terms apply to the sale of photographs and photo-related products via Exakta Photo AB. When selling to consumers, Exakta Photo AB complies with applicable legislation.
Delivery terms
Delivery is made by post to the address provided by the customer when ordering. The delivery time for photographs is a maximum of 10 working days from the order date. The yearbook is sent separately as soon as it is ready. Exakta Photo AB is not responsible for any delays, as we cannot guarantee the postal carrier's commitments. The shipping cost for your order is shown in the cart and varies depending on the weight and volume of the order.
Payment
You can pay by card or invoice. All prices and fees are in Swedish kronor (SEK) including VAT.
Card payment Visa/Mastercard
Purchases are made over a secure connection to Worldline, a payment solution that works across all digital channels and payment methods. The money is charged directly at the time of purchase. You can always feel completely safe paying by card with us. Card payment is free of charge.
Terms for invoice payment
Payment terms are 30 days and an invoice fee of SEK 29 is added. Delivery is made to the address provided by the orderer. To order against invoice, the orderer must be at least 18 years old, be registered as resident in Sweden and be approved in the credit check carried out at the time of purchase. The invoice is enclosed with the shipment. In the event of late payment, default interest of 2% per month is charged from the due date. A statutory reminder fee, currently SEK 60, is charged for reminders. In the event of non-payment, the matter is passed to debt collection and a statutory collection fee, currently SEK 180, is added. Exakta Photo AB reserves the right in individual cases to refuse delivery and reassess the orderer's creditworthiness.
Right of withdrawal
Photo products bought from Exakta Photo are not covered by the right of withdrawal, as the products are clearly personalised.
NOTE: The right of withdrawal does apply to the yearbook, as it cannot be inspected before purchase. The customer pays the return postage for the yearbook.
Complaints
If the product is damaged or technically faulty, a complaint must be made to Exakta Photo's customer service within 7 days of receiving the product. Customer service must always be contacted before the product is returned so that a complaint case can be opened. Complaints are made by phone or email. If this is not done, Exakta Photo AB has the right to demand full payment for the product.
Personal data
Exakta Photo AB guarantees that users' personal data is handled in accordance with applicable data protection legislation (GDPR). This means that we only process the personal data required to give the user the best service. By accepting these general terms, the user also agrees that their personal data is stored by Exakta Photo AB.
Contact
For questions about the above terms, please contact Exakta Photo AB's customer service:
Email: info@exaktaphoto.se
Phone: 0431-44 56 00
Address: Brännögatan 5, 211 24 Malmö, Sweden